Responsibilities:
- Order Processing and Fulfillment:
- Receive and process customer orders accurately and efficiently.
- Verify order details, including product selection, quantities, and shipping addresses.
- Ensure timely fulfillment of orders to meet customer expectations.
- Supplier and Logistics Coordination:
- Coordinate with suppliers and logistics partners to arrange product pickups and deliveries.
- Communicate order specifications and shipping requirements to ensure smooth transportation of goods.
- Resolve any issues or delays in the shipping process to minimize disruptions.
- Packaging and Shipping Preparation:
- Prepare orders for shipping by selecting appropriate packaging materials and methods.
- Pack items securely to prevent damage during transit, adhering to packaging standards and guidelines.
- Label packages accurately with shipping labels and documentation.
- Shipping Record Management:
- Maintain detailed records of shipped orders, including tracking information and delivery confirmations.
- Monitor order status and track shipments to ensure on-time delivery.
- Provide customers with updates on the status of their orders as needed.
- Returns and Exchanges Handling:
- Process returns and exchanges according to company policies and procedures.
- Inspect returned items for damage and determine appropriate actions for restocking or replacement.
- Coordinate reverse logistics for returned products, including arranging pickups and processing refunds or exchanges.
- Shipping Cost Optimization:
- Monitor shipping costs and identify opportunities to optimize shipping methods for cost-effectiveness.
- Negotiate rates with shipping carriers and explore alternative shipping options to minimize expenses.
- Implement strategies to reduce shipping-related expenses while maintaining service levels.
Requirements:
- High school diploma or equivalent; additional education or certification in logistics or supply chain management is a plus.
- Previous experience in order fulfillment, logistics coordination, or a related field preferred.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent attention to detail and accuracy in order processing and documentation.
- Ability to work efficiently under pressure and meet deadlines in a fast-paced environment.
- Proficiency in using shipping software and logistics management systems to track shipments and manage inventory.
- Effective communication skills to liaise with suppliers, logistics partners, and internal teams.
- Only women below 25 years qualify. Your most recent full photo should be first on your application followed by cover letter, CV etc.
