At SMIOmall, we strive to provide high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return an item. Please read our return and refund policy carefully to understand your rights and our procedures.
Return Policy
-
Eligibility for Returns:
- Items can only be returned within 14 days from the date of delivery.
- Products must be unused, in their original packaging, and in a resalable condition. Opened or used items, including but not limited to cosmetics and personal care products, cannot be returned for health and safety reasons.
-
Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Items marked as final sale
- Any perishable goods or products that have a limited shelf life
- Certain items are non-returnable, including but not limited to:
-
Return Process:
- To initiate a return, please contact our customer service team at info@smiomall.com within 14 days of receiving your order. Provide your order number and details about the item you wish to return.
- We will review your request and provide instructions on how to proceed with the return.
-
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. In such cases, we will cover the return shipping costs.
Refund Policy
-
Processing Refunds:
- Once we receive the returned item and confirm that it meets our return eligibility criteria, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
-
Partial Refunds:
- We reserve the right to issue partial refunds for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
-
Order Cancellation:
- Orders can be canceled within 1 hour of placement. Please contact us immediately at info@smiomall.com if you wish to cancel your order. Once the order is processed and shipped, it cannot be canceled, and the return policy will apply.
Customer Responsibility
We encourage our customers to carefully review their orders before completing the purchase. We will not be responsible for any errors made during the ordering process, including incorrect shipping information or selection of products.
Contact Us
If you have any questions or concerns about our return and refund policy, please feel free to contact us at info@smiomall.com. Our customer service team is here to assist you.
